This Delivery and Return Policy outlines the terms and conditions related to the shipping, delivery, returns, and exchanges of products, in accordance with applicable Canadian consumer protection laws.
1. Delivery Information
Processing Time
Orders are typically processed within a standard timeframe after payment confirmation. Processing times may vary depending on product availability, volume of orders, or seasonal demand.
Shipping Methods and Times
Orders are shipped via standard, expedited, or express delivery services. Estimated delivery times and shipping options are presented at checkout. Delivery times are approximate and may be subject to delays beyond control (e.g., weather, postal service disruptions).
Shipping Costs
Shipping fees are calculated based on the delivery method, destination, and weight or size of the order. These fees are clearly displayed before the order is finalized.
Delivery Areas
Shipping is available within Canada. Some restrictions may apply to remote or rural areas. Additional charges or longer delivery times may apply for such regions.
2. Order Tracking
Once shipped, a tracking number will be provided (if available) via email or another designated communication method. Customers are encouraged to monitor their shipment and report any delivery issues promptly.
3. Returns and Exchanges
Return Eligibility
Products may be returned within a specified return window (e.g., 14 or 30 days) from the date of delivery, provided they are unused, in original packaging, and in resalable condition. Certain items (e.g., perishable goods, personal care products, custom or final sale items) may be non-returnable.
Return Process
To initiate a return, customers must contact customer support or follow the instructions provided on the returns page. A return authorization may be required. Return shipping costs may be the responsibility of the customer, unless the return is due to an error or defective product.
Refunds
Refunds will be issued to the original method of payment once the returned item is received and inspected. Processing times for refunds may vary depending on the payment provider.
Exchanges
Exchanges may be offered for eligible items, subject to availability. If an item is unavailable, a refund or store credit may be provided instead.
4. Damaged or Incorrect Items
If a product arrives damaged, defective, or incorrect, customers should contact support within a reasonable time frame. Replacement or refund options will be provided in accordance with consumer protection laws.
5. Contact
For questions or concerns regarding delivery or returns, customers can contact the customer support team for assistance.